We offer exchange and return services to ensure our customers receive products that meet their expectations.

Eligible Products

• Homewear
• wigs
• shoes

Please note: We do not accept returns or exchanges for bras, panties, lingerie sets, nipple stickers, tattoo stickers, socks, stockings, chokers, gloves, and harnesses.

Exchange/Return Period

Within 7 days of receiving the item.

How to Request an Exchange

• Email:papapahandmade@gmail.com
• Instagram:@kiyovicom
• Facebook:@kiyovicom
• Twitter:@kiyovicom

Return the product within 7 days of receipt.
Note: The customer is responsible for shipping costs both ways.

Once we receive and inspect the product, we will confirm if an exchange is possible. Exchanges are not available for:

• Sale items
• Products damaged or tainted due to customer use
• Items with missing accessories
• Other products noted as unexchangeable on the product page

Refunds

Refunds are processed within 5 business days after we receive and inspect the returned item.
Please note: Original shipping and handling fees are non-refundable.

Only regular priced items may be refunded. Sale items cannot be refunded.

Important Reminders

Please contact us before returning or exchanging any item, as we do not accept returns or exchanges without prior confirmation from our customer service team. Returns are not accepted for sets with missing parts.

Please contact us before returning or exchanging any item, as we do not accept returns or exchanges without prior confirmation from our customer service team. Returns are not accepted for sets with missing parts.
Remember, items like bras, panties, lingerie sets, nipple stickers, tattoo stickers, socks, stockings, chokers, gloves, and harnesses cannot be returned.

For further questions, please contact us at kiyovicom@gmail.com